Step 1. Click on “Add Inbox” button from Settings > Inboxes page.
Step 2. Click on “Messenger” icon.
Step 3. Click on Facebook login button. It will open a new window for you to login.
Step 4. Authenticate with Facebook and select the page you want to connect. Enable all permissions shown in the list, otherwise the app might not work.
Step 5: Select the facebook page and the name of your inbox
Step 6. “Add agents” to your Facebook inbox.
Step 6. Hooray! You have successfully created a Facebook inbox. Whenever a customer sends a message to your Facebook page, you will be able to see it here and manage it.
Step 7. If you want to update the agents who have access to the inbox, you can go to More settings > Collaborators or Settings > Inboxes Click on the settings icon against the inbox > Collaborators.
Make sure you click on the update button once you are done
In case the inbox stops receiving messages, you can reauthorize the application and you will be fine.
To reauthorize, head to Settings > inboxes > click on the settings icon against the inbox menu > settings; At the bottom, you have an option to reauthorize the application.
